"On Wednesday, January 19 and again on Thursday morning January 20, my family called 9-1-1 for help with a family emergency. My younger brother couldn't move or respond, and we were scared. [My brother] was obviously experiencing trauma in his mental state. He lives with Bipolar Disorder, but he had not had any problems with it for nearly 8 years.
Paramedic Lindsey Timpano asked me what was going on, and I told her what I knew. She approached [my brother] and began talking with him calmly, calling him by his name. It seemed the law enforcement personnel knew to stay somewhat behind, were quiet and non-intrusive. Frankly it seemed like a blur, but I saw and understood the first responders were both competent and kind souls.
In the middle of the night, [the hospital] released him, and he called me and was given a lift home. He seemed okay. The next morning, practically the same thing happened again, and I'm pretty sure most of the same crew came out. This time, my other brother was there and observed what happened and used these words later in describing the crew that responded, "They didn't overreact...they were conscientious, kind, showed respect, were professional in a high-risk situation, they defused the situation...they were obviously there because it was a calling, not just they were getting a paycheck."
I'm writing you this on behalf of my family to thank the people who work for you for the excellent work they do. It was one of the worst night and days of our lives, but the competence and caring of your folks made it much less painful." - Beth
We couldn't be more proud of this C-shift crew. Thank you for showing compassion to the citizens you serve.
Pictured from left to right: Firefighter/Paramedic James Grace, Firefighter/Paramedic Katelin Castleberry, Battalion Chief Nathan Hickinbottom, Firefighter/EMT LilyAnna DiGiacomo, and Paramedic Lindsey Timpano