As government agencies and charitable groups continue to provide disaster assistance, con artists, identity thieves and other criminals may attempt to prey on vulnerable survivors.
The most common post-disaster fraud practices include phony housing inspectors, fraudulent building contractors, bogus pleas for disaster donations, fake offers of state or federal aid and charging for free services.
Scam attempts can be made over the phone, by mail, by email, through the internet, or in person. Con artists are creative and resourceful. It is important to remain alert, ask questions and require identification when someone claims to represent a government agency. If an offer sounds too good to be true, it should be questioned.
Here are some tips from FEMA and the FTC to safeguard against fraud and post-disaster scams:
- Ask to see ID badges. All Federal Emergency Management Agency representatives always carry an identification badge with a photograph. A FEMA shirt or jacket is not proof of identity. If you are unsure or uncomfortable with anyone you encounter, contact local law enforcement.
- Keep your FEMA registration number safe. It is your key to your application information. Do not share it with others.
- Safeguard personal information. No state or federal government disaster assistance agency will call you to ask for your financial account information. Unless you place a call to an agency yourself, you should NOT provide personal information over the phone. It can lead to identity theft. FEMA will only request an applicant’s bank account numbers during the initial registration process. FEMA inspectors will require verification of identity but will already have your registration number.
- Beware of people going door to door. People knocking on doors at damaged homes or phoning homeowners claiming to be building contractors could be con artists, especially if they ask for personal information or solicit money.
- Be skeptical of anyone promising immediate clean-up and debris removal. Some may quote outrageous prices, demand payment up-front, or lack the skills needed.
- Check them out. Before you pay, ask for IDs, licenses, and proof of insurance. Don’t believe any promises that aren’t in writing.
- Never pay by wire transfer, gift card, cryptocurrency, or in cash. And never make the final payment until the work is done and you’re satisfied.
- Know that federal workers do not solicit or accept money. FEMA and Small Business Administration staff never charge applicants for disaster assistance, inspections, or to help fill out applications. FEMA inspectors verify damages, but do not involve themselves in any aspect of the repair nor recommend any contractor.
- Be wise to rental listing scams. Steer clear of people who tell you to wire money or ask for security deposits or rent before you’ve met or signed a lease.
- Spot disaster-related charity scams. Scammers will often try to make a quick profit from the misfortune of others. Find a list of reputable nonprofits who assist with post-disaster response and recovery at www.nvoad.org
Those who suspect fraud may call the FEMA Disaster Fraud Hotline at 866-223-0814 or visit FEMA.gov. Complaints may also be made to local law enforcement agencies.
The quickest way to apply for federal assistance is online at www.disasterassistance.gov. Survivors may also apply by phone at 800-621-3362 (Voice, 711 or VS) or 800-462-7585 (TTY). Due to high demand, lines may be busy. Please be patient, and try calling in the morning or evening when call volume may be lower. The FEMA helpline numbers 800-621-3362 (Voice, 711 or VS) or 800-462-7585 (TTY) are open from 7 a.m. to 11 p.m. (ET), seven days a week until further notice.
If you believe you might be the victim of a home repair scam or price gouging, call your state’s Attorney General office.