By Matt Berg During my research phase for my article titled “PTSD and the Telecommunicator,” published in the March-April issue of PSC magazine, I interviewed many 9-1-1 professionals who are living with PTSD. Listening to them was stressful in and of itself, but one of the things I found most heart breaking was listening to and reading responses to some of my questions and feeling the sense of loss, shame, guilt, fear and mistrust this diagnosis can breed. Being in a 9-1-1 leadership position n